Articles by this Author
Achieving High Performance - Building Strong Links Between the Contact Center and Enterprise
- By Zeev Goichman
- Published August 27, 2008
- VOIP
- Unrated
The contact center is under tremendous pressure not just to keep the lights on and the phone calls flowing but to perform. And it is those organizations that commit to building a high-performance contact center that will exceed their goals and protect business value every time they interact with a customer.
A Brand New Way To Do Online Marketing
- By Zeev Goichman
- Published March 13, 2008
- Unrated
Three-pronged result is what makes polls so great: flexible advertising units that do market research and generate buzz while educating your target audience.