Any business is composed of many processes All of those processes have direct or indirect impact to the main activity – serving the customers

Wherever we go, or whatever are we do, we come across to different products or services that we need, in order to satisfy our needs Our whole life is composed from many needs, from elementary, like food or clothing, leisure expenses, like coffee with friends or going to the cinema, until the large assets, like a car or a home

Entrepreneurship is defined as set of different activities that consist the business development These activities are starting with idea, project development, evaluation, investment, development, start-up, expansion, harvesting, re-evaluation and cycle improvement

During my career I had the opportunity to work for non-profit as well as for profit-oriented company I must say that the difference is huge

The sales department has specific tasks to obtain in the market Sales need to visit customers periodically, check the credit, generate order, follow up the deliveries of products, present the new product or promotion, merchandise products, negotiate a new position, handle a different complaints, etc

Probably every one of us was many times in situation that we entered to the retail outlet and that we realized that the product that we looked for is missing First we will feel unease and we will start looking around, hoping that the layout of store has changed, so our product is at other place

Presentation is a communication process of transmitting the message from the presenter to the audience This message can vary in length and complexity

Every product has its life span that passes through 4 phases: Development, Expansion, Harvesting and Decline The goal of every product owner is to build successful product that will succeed in the market

Appraisal of employee is the periodical process of reviewing his/her performance in specific areas versus predefined standards This appraisal is initiated, supervised and collected by HR, but essentially is conducted by supervisor with his subordinate

Coaching is a term that is used very frequently in many areas of human activity: sport, school, work or even family There is a misunderstanding what is the difference between Training and Coaching

Positioning and Merchandising in the outlet are a part of a process of presenting the product to the consumers Good positioning is the key of the success in selling the product