Customer Relationship Management (CRM) software has become a must have for businesses of all shapes and sizes Businesses have realised that if they do not have a solution which keeps all customer information in one place, it will result in gaps in employee knowledge and therefore the level of service they deliver may be lower than that of competitors

Over the past few years there has been a significant increase in the use of software by business to manage customer facing processes and it has rapidly moved from being a “nice to have” to being a must have for business success (CRM) Customer Relationship Management is one piece of software which will provide a competitive advantage

In the past company intranets were seen as an expensive luxury because they had a significant cost associated with them However, over the past few years they have become increasingly popular as companies strive to increase efficiency and effectiveness

Over the past few years software has become the key to business success The majority of businesses now have some form of accounting solution and CRM is becoming increasingly popular in order to help organisations achieve a competitive advantage, but what is ERP and what benefits will it deliver